Coping with Pet Loss: Expert Insights from a Licensed Counselor

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Refund Policy

If you would like to request a refund, please first reach out to our team at Erica@wolfieswish.com as soon as possible from your date of purchase to receive instructions on how to ship your product back to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Satisfaction Guarantee:

  • We offer a full refund within 30 days of your purchase.
  • Please allow us 10 business days to process refunds.
  • This Refund Policy was last updated on 9/02/2022 and is effective immediately.

Situations where partial refunds are granted (if applicable)

  • Products with obvious signs of use
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Erica@wolfieswish.com.

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, email us at Erica@wolfieswish.com and send your item to: 3638 NW 110th Terrace, Gainesville FLA, 32606.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 3638 NW 110th Terrace, Gainesville FLA, 32606.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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