Course Title:
Supporting Clients Through Pet Loss: Effective Communication for Pet Professionals
Course Description:
This RACE-approved course is designed to help veterinarians, technicians, and other pet professionals develop compassionate communication skills to support clients during one of the most difficult times in their lives: the loss of a beloved pet. Drawing on her expertise as a bereavement coach and founder of Wolfie’s Wish, Erica Messer provides actionable insights on what to say—and what not to say—when guiding grieving pet owners through this emotional journey.
Participants will explore the psychology of pet loss, learn how to recognize and validate grief, and gain confidence in addressing sensitive topics with empathy and professionalism. By the end of the course, attendees will be equipped with practical phrases, active listening techniques, and strategies for avoiding common communication pitfalls that can unintentionally alienate clients.
Key Takeaways:
• Understanding the emotional impact of pet loss on clients.
• Phrases and approaches to provide comfort and support.
• How to avoid statements that minimize grief or cause unintentional harm.
• Tips for fostering long-term trust and loyalty through compassionate care.
This course empowers pet professionals to build deeper client relationships while providing the best possible support during a time of need.
$49.00
One hour RACE-approved CE course with certificate.
Covers:
1) What happens in a pet loss coaching session
2) Effective communication with individuals facing pet loss
3) Explore ways to honor deceased pets
4) Empathy through actions
5) Enhance relationships post-euthanasia
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